Terms & Conditions
DOWNLANDS EQUESTRIAN TERMS & CONDITIONS:–
Payment: All Bookings must be paid for in advance, Please note that we do not have on site credit card facilities. If for some reason you have been unable to do this, please call Sophie on 07734 299706. It is a condition of booking that you accept our cancellation policy. If you fail to turn up, you will be required to pay in full.
Capabilities: Please ride at all times within yours and your horses’ capabilities and fitness levels
Timings: Please do not overstay once finished to respect others timings
Vaccinations: All equine vaccinations must be in date
Safety Equipment and Riding Wear PPE: Every time you handle a horse you are required to wear the appropriate Personal Protective Equipment (PPE). If you are not aware of current safety equipment, please see www.bhs.org.uk/enjoy-riding/learning-to-ride/basic-equipment
a) All Coaches to have valid insurance to undertake coaching.
b) All coaches/instructors/clubs must have up-to-date First Aid Qualification and Knowledge upon adapted First Aid (in light of Covid-19 recommendations).
c) Coaches/Instructors must utilise Personal Protective Equipment (PPE) as required
Riding Helmets: Must be worn and fastened at all times while riding a horse.
Body Protectors: Body Protectors MUST be worn on the cross country course at all times. We strongly recommend you wear one whenever riding.
Riding Footwear: Clients must wear appropriate footwear while riding. We recommend toe protection whenever handling a horse.
Horses/Ponies: All horses/ponies must have up-to-date Flu and Tetanus vaccinations. Vaccination cards and current passport must be available for checking. Anyone failing to produce a passport will be unable to use our facilities.
Dogs: Downlands Equestrian is a working farm and periodically we may graze our sheep and cows on sections of the XC course or around the farm. This means there are SRICTLY NO DOGS ALLOWED.
Children, Visitors and/or Friends of the Family: Non-riding visitors to the facilities must take all reasonable precautions around horses and vehicles at all times and children must be supervised at all times.
Restrictions of use:
a) No rider under 5 will be permitted to use the cross country course unless participating in an affiliated Pony Club event.
b) Riders under the age of 14 will not be permitted to use the cross country course unless accompanied by an adult.
c) No lone riders under 18 will be permitted to use the cross country course.
d) Every booking for the use of any of facilities must include an adult with a working mobile phone who will always be in attendance when the course/facilities are in use.
e) All lone riders will carry a working mobile phone, in all other cases groups of 2 or more will carry at least one working mobile phone.
f) Lone riders must be accompanied by a non-riding adult while using any of the facilities/rides etc.
Spectating in the Indoor School: If spectating in the Indoor School, please remain as quiet as possible, and in full view of the horses/ponies & Instructor at all times. Whilst spectating, the Instructor reserves the right to ask you to leave the Indoor School if they feel the safety of the rider or horse/pony is in question.
Warning Signs: We have many different warning signs all over the grounds, they are there for a reason, you must obey them. We reserve the right to ask you to leave the grounds at any time if we think you are a danger to yourself. Movement of Horses & ponies and Farm Equipment around the yard and surrounding areas is unavoidable and we ask you to give way to them at all times.
Smoking Policy: We have a No Smoking Policy.
Punctuality and Arrival Times: Please ensure that you arrive in good time so you are ready to ride at the time you have booked to avoid any congestion or over-booking of facilities. If you are late, we unfortunately cannot guarantee that you will be able to use the facilities. Please call Sophie on 07734 299706 if you are going to be late to check availability.
Cancellations: How to Cancel your Booking: Contact the office 07734299706. We require 12 hours minimum notice for cancellations. A credit note will be issued to enable you to book another time. No monetary refund will be given. Cancellations within 12 hours are non-refundable. Camp & Clinic bookings are subject to to terms set out when booked.
Group Bookings: For Group bookings please call Sophie on 07734 299706
Bad Weather or Conditions: We are blessed in the Uk with frequent bouts of inclement weather and we may need to close some or all of the facilities at very short notice. Please check our Facebook, Instagram page and/or our website on the morning of your visit to ensure that we are open. We reserve the right to cancel bookings because of bad weather at any time. Management’s decision is final.
Cars, Lorries, Trailers, Bicycles: We cannot be held responsible for any damage to your transportation while on the premises/grounds. All vehicles are parked on the site at the owner’s risk.
Access: Please drive slowly along our drive at all times. Maximum Speed on the premises is 10mph.
On foot: Walking along the drive, or anywhere around the facilities, is entirely at your own risk.
Personal Property: We cannot be held responsible for Damage, Theft or Loss of your personal property while it’s on the premises.
Damages: All breakages must be reported and paid for, if necessary on the same day.
Livery horses/ponies: All animals are unpredictable; Do Not Feed the Horses & Ponies turned out in the paddocks at any time. Don’t enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management.
Livery at Downlands: Please request a copy of our Livery Contracts and Yard Manual
GDPR: The EU General Data protection Regulation (GDPR) came into force across the European Union (EU) on 25th May 2018 and brings with it significant changes to data protection law. The new regulation aims to standardise data protection lawns and processing across the EU. Downlands Equestrian Ltd Is the Data Controller for your personal data, which means that we decide what information we need to keep about you, why and how we process that data. While accessing our booking system we only capture the absolute necessary information required by HMRC to validate your bookings. For a copy of our full GDPR policy see separate document, or request from the Manager.
Agreement of Terms: If you do not agree with any of Terms and Conditions, then you do not have permission to enter the premises and any bookings are null and void. Our no Cancellation Policy applies in this situation as well because our Terms and Conditions are available online and on request at any time. As such you have every opportunity to read them before booking any activity and a refund will not be available on failure to accept them.
Warrant: By booking the facilities you, and any users you are booking for, are declaring that you have read and fully understand the course / facility rules and agree to abide by them at all times.
PLEASE NOTE DISCLAIMER: Downlands Equestrian Ltd, Owners, Staff and Managing agents cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst riding.